FREQUENTLY ASKED QUESTIONS

We can help answer your questions about our roofs before you settle on the ideal solution for your home.
Should I choose a tiled roof or a glass roof?

This depends on your answer to a few questions. How do you plan on using your living space? Which direction does it face? What is your budget? A glass roof will help you achieve a room with plenty of natural light and provide a view of the outdoors. Nowadays, solar control glazing is extremely innovative – it will harness heat from the sun without allowing the room to overheat.

For a more room-like feel that can be better utilised throughout the year, opt for a tiled roof. If you want the best of both worlds, choose a solid tiled roof and opt for lengthy glass panels or Velux windows to welcome sunlight into the space.

Talk to us. We can give advice so you can understand the advantages of each style of roof and help you come to an informed decision.

Replacement Tiled Roof Conservatory
Should I replace my frames too?

The short answer is yes. You’re replacing your old conservatory roof, so it makes sense to replace your windows at the same time. If you don’t, you may not feel the full benefit of a new roof because your draughty windows could be compromising its performance.

New windows, along with a new roof, will ensure your conservatory is working as it should, transforming the efficiency of the installation. We should be able to work out an exceptional deal if you choose to go down this route. Ask a County advisor for more details.

Replacement Tiled Roof Conservatory

MORE COMMON QUESTIONS

Don’t hesitate to ask our team of advisors your questions. No question is too simple or too complex for our friendly, expert advisors. For a handful of commonly asked questions, see below.

What are County’s replacement tiled roofs made of?

You’ll be pleased to know that our replacement solid roofs are prefabricated on most occasions. This ensures the project is completed efficiently without delay, and will cause little disruption to your daily lives. Each roof is tailor-made to meet the measurements of your current conservatory, including matching the existing style.

Made with a pre-engineered lightweight frame, insulated fire-grade plasterboard, insulating panels, a dense membrane and exterior grade plywood, our roofs are the best on the market. We will finish the roof in your chosen tiles or solid panels.

What is a Clad over roof?

Weight: Clad over solutions can be too heavy for the current frames of an old conservatory, due to the fact they use timber, insulation materials and tiles. Old conservatories need a roof that is lightweight and the lightest solid roofs come in at around 31KG/M ².

Tip: Remember to check with your installer what the unit weight of the new roof per Sq.M is.

Fire Safety: To meet current fire safety regulations, a structure must be tested as a whole. Clad over systems therefore do not meet the regulations because they won’t have been fire tested as a complete roof structure. As the structure varies per household, only individual components may have been tested. Solid roofs must be classified as AC, AB or AA in accordance with BS476-3.

Tip: We encourage you to ask to see the fire safety certificate of the entire roof system before you go ahead with the installation.

Building Regulations: Due to their low thermal value, clad over systems do not generally get approval from Building Regulations. This shouldn’t be confused with planning permission, as this is necessary in most instances. If you are making any changes to any structure you need to notify Building Control, and this includes replacing a glass or polycarbonate conservatory roof with a solid roof. If your new roof is structurally sound, you will get approval.

Tip: You should check that local Building Control has been informed before the conversion starts. Also, obtain a Building Regulations ‘Final’ Certificate and file it in a safe place.

Will my conservatory still be too hot in summer and too cool in winter, despite a new roof?

Our modern roofs have been made with your comfort in mind at every step of the design and manufacturing process. Older versions of the polycarbonate roof may have effectively created a greenhouse in your home during the summer months, but our advanced solar control glazing ensures your room can be used in all temperatures. If you are particularly concerned with creating a year-round extension, a tiled roof may make the most sense.

I hear a lot about energy rated windows! What does 'A' rated windows mean?

Window Energy Ratings (WERs) use a consumer-friendly traffic light style to help consumers know how energy efficient their windows will be when purchasing. This is akin to the energy ratings on fridges, freezers and washing machines.
Windows that are A+ energy rated are the highest possible energy rating on today’s market. The entire range boasts perfectly balanced solar control, ensuring just the right amount of heat is utilised from the sun.

Paired with enviable energy efficiency to prevent internal heat from escaping, you’ll maintain a comfortable temperature in your home, regardless of the weather.

New and replacement windows must have a minimum WER of C. If you have any questions about this, please don’t hesitate to ask a County advisor.

How much will it cost to replace my existing roof?

The price quoted will depend on the size of your conservatory. Prices will likely start at £5,000 for a small conservatory and up to £12,000 for a bigger one. See how affordable your new roof can be with County’s finance calculator found in the finance section of our website. To make life easy for you, County can arrange a variety of convenient easy payment finance options (subject to application & affordability) to spread the cost of your roof.

How long will it take to replace my existing conservatory roof?

We are able to install a replacement solid tiled roof in just a few days, limiting the disruption to your home.

Do I need planning permission to replace an existing roof?

No, planning permission is not necessary to update your roof on a current building. However, Buildings Regulation Control is a mandatory condition because a house sale cannot be made without this.

Do I need Building Regulations Approval?

Once you have got approval from Building Regulations, you can be confident that the roofing system has been fully checked by a government approved building inspector. They will check it has been installed properly and is structurally sound. If you sell your house in the future, you can be certain that there won’t be any issues with unauthorised works that may hold up the process.

Do you offer finance to help me pay for my replacement roof?

Yes. To make life easy for you, County can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local County Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with County. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Buy now and choose to pay monthly over 60, 120 or 154 months...
  • PAY MONTHLY - DEFERRED FOR 3 MONTHS Spread the cost of your home improvements over 120 or 177 months*
  • BUY NOW PAY IN 12 MONTHS Buy now and pay nothing for 12 months...
£
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. Loan terms of 120 months available up to £14,999.00. 154 months loan term is only available on orders between £7,500 to £14,999.00. For loan values of £15,000 and over the lower rate of 9.9% APR is available, this includes a 3 month deferral period at the start of the agreement on loan terms of 120 or 177 months.

Representative Example

Cash Price
£10,000.00
Deposit
£2,500.00
Total Amount of Credit
£7,500.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£165.88
Total Amount Payable
£12,452.80
£
Spread the cost over 120 or 177 months...
120 monthly payments
Deposit
£
Representative APR over 10 years
9.9%
177 monthly payments
Deposit
£
Representative APR over 14 years
9.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 120 or 177 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *Deferred for 3 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and no interest will be paid. *This 120 or 177 months finance is only available for orders over £15,000 and up to a maximum of £50,000

Representative Example

Cash Price
£20,000.00
Deposit
£5,000.00
Total Amount of Credit
£15,000.00
Defer by
3 months
Duration of Agreement*
123 months
Rate of Interest
9.9% p.a. fixed
Representative APR
9.9% APR
120 Monthly Payments
£197.01
Total Amount Payable
£28,641.20
Settlement Fee
£29.00
£
Deposit
£
Pay within 12 months
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay a 25% deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 19.9% APR Representative. *Deferred for 12 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£2,500.00
Total Amount of Credit
£7,500.00
Defer By
12 Months*
Months
120 Months
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
Duration
132 Months*
120 Monthly Payments
£161.25
Total Amount Payable
£21,850.00
Settlement Fee
£29.00

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Want to speak with an Advisor? Give us a call on 0800 542 6103

Our friendly team will be pleased to help with any questions you may have.

VISIT YOUR LOCAL COUNTY SHOWROOM

Everyone is welcome to come in and browse around our Heathfield or Tunbridge Wells showrooms, where our friendly sales team will be pleased to help with any questions you may have.

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