FREQUENTLY ASKED QUESTIONS

At every stage, we expect you to have questions. The team at County can provide the answers, helping you to find the perfect door for your space.
Are all composite doors fundamentally the same?

No, there are differences between standard composite doors and Solid Core doors.

In general, standard composite doors are around 44mm in depth. They are foam filled, lightweight and have GRP colour skins.

Solid Core composite doors are thicker in depth, typically 48mm, and made from laminated layers of timber. This causes them to be more sturdy and durable than the foam filled standard composite doors. With our Solid Core range, you are able to achieve the exact colour match with your door frame due to using UPVC skins.

Please note there is a price difference between the two types. We can help you select a door that fits in with your requirements and your budget.

Extreme Solid Core Door
Can I have a different colour on the inside to the outside?

Typically, yes! For most doors you will be able to select a different colour for the inside and outside. Opt for a neutral white on the inside and a vibrant red on the outside, or vice versa! A County advisor will be able to check if your favourite colours are possible.

Internal White Composite Door

MORE COMMON QUESTIONS

Find the answers to a few of our most frequently asked questions here. County’s team of advisors are ready to help you navigate your many door options.

How many keys do you get?

Per new door, you’ll receive three keys as standard. If you need more keys – just ask. You can request extra keys when you place your order or get them made later on.

Will I be able to use the same for both doors? (Suited)

Yes, that won’t be a problem. When you order your door, let your County advisor know you would like your keys to be suited, so they will work for both.

What does Secured by Design mean?

Secured by Design is the name of the certified police security initiative that works to improve the security of buildings and their direct surroundings to deliver safe places for the community to live.

With a product-based accreditation scheme, the Police Preferred Specification, the initiative creates a full standard for all security products, with the goal of deterring and reducing crime. Security products include domestic windows, doors and their hinges and locks.

Numerous County products have been tested to meet the standards of the scheme because our sister manufacturing company, Conservatory Outlet, is a registered member of SBD. Don’t hesitate to ask for further details.

What does a 3-star rated door barrel mean?

A 3-star rated barrel is the highest possible rating, so it has been fully tested against potential break-ins. County door cylinders feature our extraordinary snap-secure technology with lockdown mode to stop the barrel from being compromised.

Can French doors fold back completely?

Order our French doors with an egress hinge and you will be able to fold back your doors fully, providing you with a full view of the outdoors.

Should I choose sliding patio or bi-folding doors?

Either of our sliding patio doors or bi-folding doors make a great addition to a home with a large opening, and for homeowners who want to open their room to the garden or patio. For an expansive opening, our bi-folding doors fold back completely. Made from aluminium, our sliding patio doors have slimmer frames so they provide a more expansive view when closed. You can’t go wrong with either door, but we can help advise you which would work best for you and your home.

Do you offer finance to help me pay for windows and doors?

Yes. To make life easy for you, County can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local County Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with County. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

COUNTY PROMISES

We’re a very honourable company and always stick to our promises. Your in safe hands when you choose County - The Home Improvers in Sussex and Kent.

HONESTY

County consultants will be honest, diligent and at all times fair in their dealings with you. We don’t artificially inflate our prices in order to offer dramatic discounts. We simply offer good deals and honest value for money.

VALUE FOR MONEY

Product quality, customer service and unbeatable value for money are at the heart of our success. We use the latest computer controlled equipment to manufacture products that meet the industry’s ultimate quality assurance standards.

COMPREHENSIVE GUARANTEE

County's 10 Year Guarantee offers you complete value for money and reassurance your products will last for many years - we also offer a 20 year guarantee on a select range of products - simply ask for details.

Price Promise

Though our prices are some of the most competitive in the home improvement market, we also offer incredible value in the quality of our products, as well as our expert, highly professional service. All our prices are guaranteed to be our best ever prices guaranteed.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Buy now and choose to pay monthly over 60, 120 or 154 months...
  • PAY MONTHLY - DEFERRED FOR 3 MONTHS Spread the cost of your home improvements over 120 or 177 months*
  • BUY NOW PAY IN 12 MONTHS Buy now and pay nothing for 12 months...
£
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. Loan terms of 120 months available up to £14,999.00. 154 months loan term is only available on orders between £7,500 to £14,999.00. For loan values of £15,000 and over the lower rate of 9.9% APR is available, this includes a 3 month deferral period at the start of the agreement on loan terms of 120 or 177 months.

Representative Example

Cash Price
£10,000.00
Deposit
£2,500.00
Total Amount of Credit
£7,500.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£165.88
Total Amount Payable
£12,452.80
£
Spread the cost over 120 or 177 months...
120 monthly payments
Deposit
£
Representative APR over 10 years
9.9%
177 monthly payments
Deposit
£
Representative APR over 14 years
9.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 120 or 177 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *Deferred for 3 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and no interest will be paid. *This 120 or 177 months finance is only available for orders over £15,000 and up to a maximum of £50,000

Representative Example

Cash Price
£20,000.00
Deposit
£5,000.00
Total Amount of Credit
£15,000.00
Defer by
3 months
Duration of Agreement*
123 months
Rate of Interest
9.9% p.a. fixed
Representative APR
9.9% APR
120 Monthly Payments
£197.01
Total Amount Payable
£28,641.20
Settlement Fee
£29.00
£
Deposit
£
Pay within 12 months
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay a 25% deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 19.9% APR Representative. *Deferred for 12 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£2,500.00
Total Amount of Credit
£7,500.00
Defer By
12 Months*
Months
120 Months
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
Duration
132 Months*
120 Monthly Payments
£161.25
Total Amount Payable
£21,850.00
Settlement Fee
£29.00

REQUEST YOUR FREE DOOR QUOTE

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Want to speak with an Advisor? Give us a call on 0800 542 6103

Our friendly team will be pleased to help with any questions you may have.

VISIT YOUR LOCAL COUNTY SHOWROOM

Everyone is welcome to come in and browse around our Heathfield or Tunbridge Wells showrooms, where our friendly sales team will be pleased to help with any questions you may have.

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